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Please note that, in accordance with regulations protecting public health and drug safety, the right of withdrawal is strictly excluded for the following types of goods distributed by our e-commerce site:

SOP and OTC (Over-the-Counter) Medicines
Returns are excluded for any type of medicine, regardless of the integrity of the packaging, due to the risk of alteration and the impossibility of ensuring proper post-delivery preservation.

Products sealed for hygiene or health reasons
Returns are excluded for cosmetics, creams, food supplements, disposable medical devices, or healthcare items in contact with the skin that have been opened or removed from their original seal after delivery.

Perishable goods
Special food products or short-life formulas.

Online returns will be authorized and processed only for parapharmaceutical products returned with the factory seal intact and the packaging completely intact.