HOW CAN I RETURN A PRODUCT?
The right of withdrawal allows you to return the purchased product, regardless of the reason for which you intend to exercise it, no later than 14 days from the date of receipt of the order placed. It is possible to return all or part of the products purchased in the context of the individual order.
If you buy with a VAT number you will not be able to exercise the right of withdrawal. Furthermore, you will not be able to exercise the right of withdrawal for over-the-counter / non-prescription drugs and medical devices. Furthermore, it cannot be exercised if the supply relates to food, drinks or other goods intended for the household's daily consumption and physically delivered in frequent and regular rounds to the consumer's home, residence or workplace.
Send an email or call IrisFarma
To make a return, send an email with a return request to firstname.lastname@example.org or call 0982585186.
Conditions of the Right of Withdrawal
The right of withdrawal applies to the product purchased in its entirety.
The purchased product must be intact and returned in its original packaging, complete in all its parts (including the package leaflet, box, any matching gadgets, etc.). The return shipping costs are charged to the customer; the return must be sent to Irisfarma - National Parapharmacy, via Nazionale 156, 87027 Paola Cs, with any shipping method of your choice, as long as it is traceable. The shipment, up to the certificate of receipt in the warehouse, is under the full responsibility of the Customer.
In case of damage to the goods during transport, Irisfarma will notify the Customer of the incident (within the working day following receipt of the goods in its warehouses), to allow him to promptly file a complaint against the Courier he has chosen and obtain a refund. the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal.
We are not responsible in any way for damage, theft or loss of goods returned by uninsured shipments.
Upon arrival at the warehouse, the product will be examined to assess its use, in the case of creams or liquid products, or any damage not caused by transport. In these cases the right of withdrawal is totally lost, due to the lack of the essential integrity of the goods (packaging and / or its contents), in cases where IrisFarma ascertains:
- The lack of original packaging and / or accessories;
- Damage to the product for reasons other than its transport or for exceeding the time limits established by law, for reasons not deriving from Irisfarma.com.