(pursuant to Chapter I, Title 3, Part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)
These general conditions of sale (hereinafter “General Conditions”) have as their object the discipline of the purchase of products and services, carried out remotely and made available, via the Internet, from the site www.irisfarma.com (hereinafter , the “Site”) in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, “Consumer Code”). The seller of the products and owner of the Website is the National Parapharmacy Snc located in Via Nazionale 156, Paola Cs, 87027 VAT: 03311010783 regularly authorized by the Ministry of Health to the online sale of drugs without prescription SOP and OTC with Univocal Code 010433. (hereinafter “National Parapharmacy Snc”).
The consumer who accesses the Site to make purchases (hereinafter “Customer”) is required, before sending the order, to read carefully these General Conditions that have been made available to him on the Site and which will be available at any time by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.
Choose and order the Products
The characteristics and the price of the various products on sale on the Site (hereinafter “Product” or “Products”) are shown on the page relating to each Product.
By sending the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and to accept these General Terms and payment conditions.
The contract between IrisFarma and the Customer must be considered concluded with the acceptance of the order by IrisFarma. This acceptance is communicated to the customer through an email confirming the order containing the order number, shipping and billing information, the list of products ordered with their essential characteristics and the total price, including any costs of delivery. Once the order has been received, IrisFarma will check the availability of the stock for the fulfillment of the order. In the event that one or more products are not available, IrisFarma Customer Service will send a timely communication via email to the Customer who, within the next 12 hours, will have the right to reply to confirm the shipment of any other available Products or cancel it. In case of no reply within this period, the order will be considered confirmed and the Products available will be shipped. If only a few products are not in stock, IrisFarma will process the order with the available products. In both cases, the amount related to the missing Products will be canceled immediately depending on the chosen payment method.
The information and characteristics relating to the Products are available, with the relevant Product codes (Minsan Code), on the Website.
The visual representation of the Products on the Website, where available, normally corresponds to the photographic image accompanying the descriptive card. It is understood that the image of the Products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics and quality but may differ in color and size. In the event of a difference between the image and the written product sheet, the ministerial code present in the product sheet and the box of the product sent always prevail, since the manufacturers of the products continually update the appearance of the packs.
Coupon codes – Promotions – Free gifts
IrisFarma can insert inside the packages, send by e-mail or through partner sites the discount coupons that can be used by the date indicated on the voucher.
The discount voucher must be entered on the shopping cart page in the “coupon” box and activated using the “apply coupon” button. The system will update the total amount of the order net of the value of the voucher.
The use of the coupon is governed by the following conditions of use:
– Discount vouchers can not be combined with other commercial initiatives;
– Coupons have a default value or be a discount percentage;
– Have an expiration date which is indicated on the coupon itself;
– The coupon does not give right to change, will not be reimbursed, in whole or in part and must be used before the expiration date. The voucher can not be resold;
– The coupon can be used only for the purchase of products online;
– For fixed-amount coupon codes, the nominal value indicated if the latter is not sufficient to cover the amount of the order, the buyer will be able to provide you using the forms of payment provided by the Site.
Prices and shipping
The prices of the products are inclusive of all taxes and duties. All prices are in Euro.
The Customer can pay the price of the Products and the related delivery costs by Credit Card, PayPal, Cash on Delivery or Bank Transfer:
The payment of the Products purchased on the Site can be made by credit card directly through the Site. Iris Farma accepts all the credit cards of the main circuits. Payment by credit card can be made on the same site by selecting, in the checkout, the “CREDIT CARD” section where you can enter the necessary data. In addition, the card payment can be made through the PayPal-Credit card section where you can enter your card details on the Paypal site window that will open.
The confidential data of the credit card (card number, holder expiry date, security code) are encrypted and thus transmitted to the payment manager. IrisFarma therefore never accesses and does not store the credit card data used by the user for the payment of the Products, even if the user proceeds to the Saving of Credit Cards, subject to the case, limited to the relevant data to the card holder.
PayPal, an eBay company, is a fast and secure payment system. Once you have selected this payment method and then clicking on “Confirm Order” a window will open overlap where you can choose between two options:
– Make the payment with your personal Paypal account;
– Pay with any credit / prepaid card (Visa, Visa Electron, Postepay, Carta PayPal, Mastercard).
The system communicates directly with PayPal in total security so Iris Farma never gets to know the data related to your payment method. The amount will be charged directly to your credit card (Visa, Visa Electron, Postepay, Mastercard) or prepaid (PostePay) that you have chosen or associated with your PayPal account. With each transaction you will receive a confirmation email from PayPal. The order amount will be debited from your PayPal account at the time the order is acquired. In case of cancellation the amount will be refunded to your PayPal account or your credit / prepaid card.
If you have a card belonging to the American Express or Discover circuits, you can make the payment from the PayPal.com website.
Select PayPal or Credit Card as payment method and when opening the window click on the «Pay with Paypal» button;
Once on the PayPal site select «You do not have a PayPal account?» And enter your American Express or Discover card details.
Payment by PayPal or Credit Card speeds up the shipping time of the order, because the transaction is verified instantly and your order is immediately processed.
Payment on the product page
It is possible to pay a single product within the product page by clicking on the “PayPal express checkout” button which will connect you to the Paypal website. It is also possible to make the payment through “Google Pay” with the “Buy” button on the screen of the individual product.
Cash on delivery
With the Mark mode you can pay in cash the exact amount of the order directly to the Courier at the time of delivery. There will be a surcharge of € 3.00 to the cost of shipping, indicated in the order summary, cost that holds the run to handle the money.
To facilitate product delivery procedures, make sure you have the exact amount available by checking it in the order summary email, as the couriers are not required to have the cash needed to provide the change.
Payment by bank transfer
If you choose the bank transfer as a method of payment, you must make the transfer when ordering. The bank details to make the payment you will receive them in the order confirmation email, if you have not received the email check in the spam box or contact the customer service to check if the email address you entered is correct. The products will be sent to you only after accreditation.
Iris Farma does not accept CRO and payment slips as a guarantee for the bank transfer. Your order will remain in the “Pending” status until the Iris Farma systems notify the bank transfer accountant. The payment by bank transfer does not ensure the same speed of other payment methods: the shipment of products sled for 24 working hours for National Transfers and from 3 to 6 working days for International Transfers.
It is mandatory to enter the name, surname and order number in the reason for the transfer, for example: Mario Rossi order 100001548. Any omissions will result in delays in the order.
Transport and delivery
The Products purchased on the Website will be delivered to the address indicated by the Customer during the purchase procedure.
All purchases will be delivered by express courier (hereinafter, “Corriere”) from Monday to Friday, excluding holidays and public holidays Iris Farma is not responsible for delays that are not foreseeable or not attributable to it.
Once the Products have been shipped, the Customer will receive a confirmation e-mail containing a link to refer to for tracking the shipment.
In any case, except in cases of force majeure or unforeseeable circumstances, the Products ordered will be delivered within a period of 7 (seven) working days starting from the day following that in which Iris Farma has confirmed the order to the Customer by email of order confirmation.
Right of withdrawal
The right of withdrawal indicates that if for any reason you are not satisfied with your purchase, you can return all or part of the purchased products no later than 14 days from the date of receipt of your order.
If you purchase with VAT, you can not exercise the right of withdrawal.
To make a return send an email to: info@IrisFarma.com
– Name and surname;
– Order number;
– Partial or total return (indicates the products you wish to return and the quantity).
Waiting for acceptance by the IrisFarma.com Returns Office and return the products to be returned no later than 14 days from the date of receipt of the acceptance by email.
Print, fill in and affix with care on the parcel to return the return label.
IrisFarma.com accepts the return of any item, provided it is intact and in the original undamaged packaging, reimbursing the entire amount excluding shipping costs that are at your charge, as required by the law. The order will be reimbursed within 7 days from the date of receipt of the products.
If your refund request has been accepted by the Returns Office, the amount of the return will be refunded via PayPal if you purchased by Credit Card or Prepaid Card, or by Bank Transfer if you had purchased by bank transfer or cash on delivery. In this case you will be asked by e-mail to indicate the bank details to which you wish to be reimbursed. The refund of returned products is made only after receipt of the return and verification of the integrity of the products.
Irisfarma also grants free returns for an additional order that has a minimum amount of € 39.90 within 30 days from the return request.
Right of withdrawal
The right of withdrawal applies to the product purchased in its entirety. The purchased product must be intact and returned in its original packaging, complete in all its parts (including the package insert, box, any matching gadgets, etc.). Return shipping costs are charged to the customer; the return must be sent to IrisFarma – National Parapharmacy Via Nazionale 156, 87027 Paola Cs, with any shipping method of your choice, provided that it is traceable. The shipment, until the certificate of receipt in the warehouse, is under the full responsibility of the Customer.
In case of damage to the goods during transport, IrisFarma.com will inform the Customer of the event (within the working day following receipt of the goods in their warehouses), to allow him to promptly report his complaint to the Courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal.
IrisFarma.com is not responsible in any way for damage, theft or loss of goods returned by uninsured shipments.
Upon arrival in the warehouse, the product will be examined to evaluate its use, in the case of creams or liquid products, or any damage not deriving from transport. In these cases the right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where IrisFarma.com ascertains:
– The lack of the original packaging and / or accessories;
– Damage to the product for reasons other than transport or for exceeding the time limits established by law, for reasons not deriving from IrisFarma.com.
In case of forfeiture of the right of withdrawal, IrisFarma.com will return the purchased good to the customer, charging the shipping costs. For all aspects not specifically expressed, the European legislation for distance marketing is authentic.
Shipping costs abroad will be calculated based on the weight and the destination area, directly at the time of payment.